Get in Touch With Us
Whether you have a question about how sweepstakes casinos work, spotted something on our site that needs a second look, or want to share feedback about a platform we cover, we want to hear from you. This page explains how to get in touch and what happens once you do.
How to Reach the Best Sweeps Casinos Team
The best way to contact us is by email. We read every message that comes in and aim to reply within two working days, though this can stretch a little during busier periods. Please write to us at [email protected].
A brief description of what your message is about helps us route it to the right person and get back to you faster. If your enquiry relates to a specific operator, let us know which one and, where relevant, which state you're writing from — since sweepstakes casino availability and rules can differ significantly across the country.
What You Can Contact Us About
- Questions about how sweepstakes casinos work — If you're unsure how the dual-currency model, free entry methods, or Sweeps Coins redemption process work, we're happy to point you in the right direction.
- Corrections and updates — Sweepstakes casino terms, eligible states, and promotional offers change often. If you notice something on our site that looks out of date, please flag it so we can review and correct it.
- Feedback on our reviews — We rank and review platforms like Spinblitz, Lone Star, Casino.Click, and others based on publicly available information and our own research. If your experience with any listed operator differs from what we've described, we would like to know.
- State eligibility queries — Because availability varies by state and can change with little notice, readers sometimes write in to double-check whether a particular platform serves their location. We can share what we know, though we always recommend confirming directly with the operator's own terms.
- Partnership or editorial enquiries — If you represent a sweepstakes or social casino operator and would like to discuss coverage, please introduce yourself and outline the details.
- Responsible play concerns — If you or someone you know is struggling with the amount of time or money spent on social casino games, let us know in your message and we'll point you toward general support resources.
Before You Write In: Common Things Readers Ask About
A number of questions come up repeatedly, so it may save you time to check here first before emailing us.
Is participation free?
Legitimate sweepstakes casinos are generally built around a no-purchase-necessary model. Most operators let you claim free Gold Coins and Sweeps Coins daily without spending anything, and many also offer an alternative method of entry (AMOE) by mail for readers who want to participate without buying coin packages at all. If a page on our site reviews a specific operator, it should state this clearly — if it doesn't, that's worth flagging to us.
Why does availability differ by state?
Sweepstakes casinos are shaped largely by state-level law rather than a single national framework. Some states are served by most operators, others have seen restrictions or enforcement action, and individual platforms often choose which states to serve based on their own legal risk assessment. Laws in this space change fairly often, so we always recommend checking an operator's current terms rather than relying solely on what a review states at any one point in time.
How does prize redemption actually work?
Sweeps Coins accumulated through play can typically be redeemed for cash prizes once a minimum threshold is met, and only after identity verification — usually a government-issued photo ID and sometimes proof of address. Redemption is not instant across the board, and processing times, minimums, and documentation requirements vary by operator. If you're trying to understand a specific platform's process in more depth, our other casino coverage may be a useful starting point, though we're also glad to answer questions directly.
Do I need to pay tax on redeemed prizes?
Prize redemptions may be subject to federal and state tax rules. We're not able to give personal tax advice through this contact channel, but we'd encourage readers to keep records of any redemptions and consult official guidance or a tax professional if they have questions.
What Happens After You Email Us
Every message is reviewed by a person on our team — we don't rely on automated replies as a stand-in for an actual response. Our target is to respond within two working days. If your enquiry needs more research, such as confirming a detail with an operator, it may take a little longer, and we'll let you know if that's the case.
A Note on Our Editorial Approach
Our rankings and write-ups are based on research into publicly available terms, offers, and features. Some pages on this site may earn commission when a reader signs up through a link, but this never determines how a platform is ranked or reviewed. If you believe an offer, eligibility detail, or feature has been described inaccurately, telling us matters — accuracy is something we take seriously and reader corrections genuinely help.
Thank you for taking the time to visit this page. We look forward to hearing from you.